The Plan Administration Office will be relocating from Markham, Ontario, to Toronto, Ontario. The first day in the new location will be September 28, 2026. The Markham office will be closed to the public on September 25, 2026. But staff will be available by phone and email.
The new office address will be:
2255 Sheppard Avenue East, Atria 1, Suite 201
Toronto, ON M2J 4Y1
Plan phone numbers, fax numbers, and email addresses are unchanged.
Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll-Free 1-800-263-3564
General benefit inquiries
benefits@carpentersresidential.ca
Contribution remittances and inquiries
contributions@carpentersresidential.ca
Facebook
facebook.com/carpentersresidentialbenefits/
Administration Office Staff:
Member Eligibility and Contributions
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Christine Ko | Administrator | 242 | o Union office and Trustee inquiries o Member benefit inquiries (E.g. Productivity Bonus, Vacation Pay, Legal and Bereavement Benefits) o Member eligibility inquiries o Employer inquiries/delinquency control | cko@mcateer.ca |
| Melissa Waugh | Team Lead, Administration | 237 | o Union office and Trustee inquiries o Member benefit inquiries (E.g. Productivity Bonus, Vacation Pay, Legal and Bereavement Benefits) o Member eligibility inquiries o Employer inquiries/delinquency control | mwaugh@mcateer.ca |
Pension and RRSP
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Suresh Tumkur | Pension Administrator | 240 | o Member Pension inquiries • Local 1030 Pension Plan • Local 27 RRSP and RPP o Union office and Trustee inquiries | stumkur@mcateer.ca |
| Amani Damra | Team Lead | 277 | o Member Pension inquiries • Local 1030 Pension Plan • Local 27 RRSP and RPP | adamra@mcateer.ca |
Disability
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Troy Fernandes | Disability Administrator | 249 | o Union office and Trustee inquiries o Member Disability Claims inquiries | tfernandes@mcateer.ca |
Health Claims
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Claims, Team Lead | 262 | o Escalated member claims inquiries o Union office and Trustee inquiries | mspada@mcateer.ca |
Management Team
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Veronica Tseng | Manager of Pension Administration | 251 | o Oversees the day-to-day operations of the Pension/RRSP Administration Team o Escalated Member and Employer inquiries | vtseng@mcateer.ca |
| Shannon Smyth | Manager of Benefits Administration | 239 | o Oversees the day to day operations of the health benefits administration team (including eligibility, contributions, disability and claims) o Escalated Member and Employer inquiries | ssmyth@mcateer.ca |
| Ippy Serratore | Client Success Consultant | 230 | o Client relationship manager o Escalated trustee and union representatives’ issues and inquiries | iserratore@mcateer.ca |
| Susan Bird | President | o Governance and Plan Design Lead | sbird@mcateer.ca |