Administration Office

Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll Free 1-800-263-3564

Administration Office Staff:

Member Eligibility and Contributions

NameTitleExt.Roles & ResponsibilitiesEmail
Melissa WaughAdministration Team Lead237o Member Benefit inquiries
o Union office inquiries
o Escalated member inquiries
o Escalated employer inquiries
o Eligibility
mwaugh@mcateer.ca

Pension

NameTitleExt.Roles & ResponsibilitiesEmail
Suresh TumkurPension Administrator238o Member Pension inquiries
o Local 1030 Pension Plan
o Local 27 RRSP and RPP
stumkur@mcateer.ca
Debbie Deguchi Senior Pension and Benefits Administrator 259o Trustee Contact
o Escalated Member Pension inquiries
o Escalated Local 27 RRSP and RPP
ddeguchi@mcateer.ca

Disability

NameTitleExt.Roles & ResponsibilitiesEmail
Mary SpadaDisability Administrator262o Short Term Disability Claims
inquiries
mspada@mcateer.ca
Troy FernandesSenior Disability Administrator249o Long Term Disability Claims
inquiries
tfernandes@mcateer.ca

Health and Welfare Claims

NameTitleExt.Roles & ResponsibilitiesEmail
Isa SantosClaims Supervisor242o Claims processing and inquiriesisantos@mcateer.ca
Suresh TumkurTeam Leader, Claims234o Claims processing and inquiriesstumkur@mcateer.ca
Bader SayeedClaims Administrator236o Claims processing and inquiriesbsayeed@mcateer.ca
Janet KingClaims Administrator252o Claims processing and inquiriesjking@mcateer.ca
Lucy Sistilli-FurlanoClaims Administrator281 o Claims processing and inquiries lsistillfurlano@mcateer.ca

Executive Assistant

NameTitleExt.Roles & ResponsibilitiesEmail
Andrea MerlinExecutive Assistant267o Provides administrative supportamerlin@mcateer.ca

Management Team

NameTitleExt.Roles & ResponsibilitiesEmail
Veronica TsengManager of Pension Administration251o Oversees the day to day operations of the Pension Administration Teamvtseng@mcateer.ca
Enas RazackManager, Benefits Administration260o Oversees the day to day operations of the Benefits Administration Team (including
eligibility, contributions, disability and claims)
erazack@mcateer.ca
Ippy SerratoreManager of Client Relationships230o Client issues and inquiriesiserratore@mcateer.ca
Colin GuptaSenior Health Benefits Consultant227o Health Plan Management and Designcgupta@mcateer.ca
Kimberly HoustonManaging Director257o Oversight of Operationskhouston@mcateer.ca
Susan BirdPresidento Governance and Plan Design Leadsbird@mcateer.ca