Administration Office

Administration Office:
45 McIntosh Drive
Markham, Ontario L3R 8C7
Telephone: 905-946-9700
Fax: 905-946-2535
Toll-Free 1-800-263-3564

General benefit inquiries
benefits@carpentersresidential.ca

Contribution remittances and inquiries
contributions@carpentersresidential.ca

Administration Office Staff:

Member Eligibility and Contributions

NameTitleExt.Roles & ResponsibilitiesEmail
Amy FongLead Administrator283o Union office and Trustee inquiries
o Member benefit inquiries (E.g. Productivity Bonus, Vacation Pay, Legal and Bereavement Benefits)
o Member eligibility inquiries
o Employer inquiries/delinquency control
afong@mcateer.ca

Pension and RRSP

NameTitleExt.Roles & ResponsibilitiesEmail
Suresh TumkurPension Administrator234o Union office and Trustee inquiries
o Member Pension inquiries
• Local 1030 Pension Plan
• Local 27 RRSP and RPP
stumkur@mcateer.ca
Shannon SmythTeam Lead239o Escalated member Pension inquiries
• Local 1030 Pension Plan
• Local 27 RRSP and RPP
smyth@mcateer.ca

Disability

NameTitleExt.Roles & ResponsibilitiesEmail
Mary SpadaDisability Administrator262o Union office and Trustee inquiries
o Member Disability Claims inquiries
mspada@mcateer.ca

Health Claims

NameTitleExt.Roles & ResponsibilitiesEmail
Suresh Tumkur Team Leader, Claims 234o Union office and Trustee inquiries
o Claims processing and inquiries
stumkur@mcateer.ca
Isa SantosClaims Administrator 242o Claims processing and member inquiriesisantos@mcateer.ca
Bader SayeedClaims Administrator236o Claims processing and member inquiries bsayeed@mcateer.ca
Lucy Sistilli-FurlanoClaims Administrator281o Claims processing and member inquiries lsistillfurlano@mcateer.ca

Executive Assistant

NameTitleExt.Roles & ResponsibilitiesEmail
Andrea MerlinExecutive Assistant267o Provides administrative supportamerlin@mcateer.ca

Management Team

NameTitleExt.Roles & ResponsibilitiesEmail
Veronica TsengManager of Pension Administration251o Oversees the day to day operations of the Pension/RRSP Administration Team
o Escalated Member and Employer inquiries
vtseng@mcateer.ca
Enas RazackManager, Benefits Administration260o Oversees the day to day operations of the health benefits administration team (including eligibility, contributions, disability and claims)
o Escalated Member and Employer inquiries
erazack@mcateer.ca
Ippy SerratoreManager of Client Relationships230o Client relationship manager
o Escalated trustee and union representatives’ issues and inquiries
iserratore@mcateer.ca
Colin GuptaSenior Health Benefits Consultant227o Health Plan Management and Designcgupta@mcateer.ca
Kimberly HoustonManaging Director257o Oversight of Operationskhouston@mcateer.ca
Susan BirdPresidento Governance and Plan Design Leadsbird@mcateer.ca