The Plan Administration Office has relocated from Markham, Ontario, to Toronto, Ontario, as of September 28, 2026.
Plan phone numbers, fax numbers, and email addresses are unchanged.
Administration Office:
2255 Sheppard Ave. E, Atria 1, Suite 201
Toronto, ON M2J 4Y1
Telephone: 905-946-9700
Fax: 905-946-2535
Toll-Free 1-800-263-3564
General benefit inquiries
benefits@carpentersresidential.ca
Contribution remittances and inquiries
contributions@carpentersresidential.ca
Facebook
facebook.com/carpentersresidentialbenefits/
Administration Office Staff:
Member Eligibility and Contributions
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Christine Ko | Administrator | 242 | o Union office and Trustee inquiries o Member benefit inquiries (E.g. Productivity Bonus, Vacation Pay, Legal and Bereavement Benefits) o Member eligibility inquiries o Employer inquiries/delinquency control | cko@mcateer.ca |
| Melissa Waugh | Team Lead, Administration | 237 | o Union office and Trustee inquiries o Member benefit inquiries (E.g. Productivity Bonus, Vacation Pay, Legal and Bereavement Benefits) o Member eligibility inquiries o Employer inquiries/delinquency control | mwaugh@mcateer.ca |
Pension and RRSP
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Suresh Tumkur | Pension Administrator | 240 | o Member Pension inquiries • Local 1030 Pension Plan • Local 27 RRSP and RPP o Union office and Trustee inquiries | stumkur@mcateer.ca |
| Amani Damra | Team Lead | 277 | o Member Pension inquiries • Local 1030 Pension Plan • Local 27 RRSP and RPP | adamra@mcateer.ca |
Disability
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Troy Fernandes | Disability Administrator | 249 | o Union office and Trustee inquiries o Member Disability Claims inquiries | tfernandes@mcateer.ca |
Health Claims
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Claims, Team Lead | 262 | o Escalated member claims inquiries o Union office and Trustee inquiries | mspada@mcateer.ca |
Management Team
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Veronica Tseng | Manager of Pension Administration | 251 | o Oversees the day-to-day operations of the Pension/RRSP Administration Team o Escalated Member and Employer inquiries | vtseng@mcateer.ca |
| Shannon Smyth | Manager of Benefits Administration | 239 | o Oversees the day to day operations of the health benefits administration team (including eligibility, contributions, disability and claims) o Escalated Member and Employer inquiries | ssmyth@mcateer.ca |
| Ippy Serratore | Client Success Consultant | 230 | o Client relationship manager o Escalated trustee and union representatives’ issues and inquiries | iserratore@mcateer.ca |
| Susan Bird | President | o Governance and Plan Design Lead | sbird@mcateer.ca |